Frankly I am at a loss for words at this point. The FedEx website and iOS app are virtually unusable with voiceover. Furthermore, they are just plain designed badly, even buy sighted usability standards. As someone with web development knowledge myself, it’s obvious whoever designed these tools is inexperienced and poorly trained. They took all kinds of shortcuts in creating these tools and broke some very basic UI design guidelines. As a result, having not been home for a recent delivery turned out to be the worst mistake I possibly could have made, because apparently rectifying the situation is nearly impossible using the website, the app or even speaking with one of their useless customer service agents. This company really needs a top down overhaul of all it’s customer service practices, including usability of the website and app, especially for blind customers. The specific problems are too numerous to name right now but I’m curious if anybody else has had such awful experiences with FedEx.
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